Contact Us

Our main office is based in Texas, USA, where we design our products!

We have warehouses in Texas, California, and New York. Shipping is dependent on our inventory and your location. Our partner factory is based in Asia, where we source the best materials.

Please visit our shipping information page HERE and tracking page HERE

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.

 

ESTIMATED DELIVERY TIME

(We work hard to make faster our shipping times,and often your package will arrive sooner than estimated delivery time)

For Products shipped from our USA warehouse:

LOCATION

*ESTIMATED SHIPPING TIME

United States

4-13 Business Days

Standard Shipping from our international warehouse:

LOCATION

*ESTIMATED SHIPPING TIME

United States

1-3 Weeks (Average 8 -13 Days)

Canada, Europe,United Kingdom

1-3 Weeks (Average 7 -13 Days)

Australia, New Zealand

1-3 Weeks (Average 7 -13 Days)

Mexico, Central America, South America

2-4 Weeks

*This doesn’t include our 1-3 days processing time.
*All Paypal pending need 10 days for verify and process

Yes, we currently ship worldwide. If you have any questions or you can’t seem to ship to your region, please reach out to us and we’ll try to resolve.

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 days, please contact us below.

All items in store take 1-2 business days to process. Be sure to add processing time to your shipping time estimates.

Your product has been shipped once you receive your shipping confirmation email. The majority of our customers have received their items around the 1-3 week (7-10 days on average) mark where customs aren’t as long, examples include USA/UK. For a full list of shipping estimates please see our shipping page.

To offer free worldwide shipping, since our products are pretty big, usually, we ship them in different packages, this is also to expedite shipping.

If you received only 1 item, don’t worry, we’ll support you until you receive what you paid for! 

We do have a refund policy in place on damaged/missing goods. We don’t provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.

In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we help resolve it. Refunds & returns will not be processed after 30 days (from delivering). Thanks for understanding!

See our Full Return/Exchange/Refund Policy

Every case is different, just reach out to us and we’ll be happy to help.

Have a question? Don’t hesitate to contact us.

Our customer support is open 24/7/365. Feel free to contact us with any questions, concerns, or ideas that you have.

All inquiries are placed in a queue and responded to in sequence. Give us up to 48 hours to respond and one of our support staff will get in touch.


**For a faster reply, please include your order number.**

 

[email protected]
Monday to Friday
Houston, TX







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