Refund Policy

RETURNS

We want happy customers! If you’re not happy with our product or our customer service, please communicate with us and let us know. We will do whatever it takes to ensure you have a happy experience with our products!
E-mail: support@petgishi.com
Phone: 1-346-800-1651.

Every item we sell through this website comes with a 14-day money-back guarantee, no questions asked! If you should need to return an item, please e-mail us at support@petgishi.com to let us know you are shipping it.

Ship all returns to:
Gishi, LLC
24200 Southwest Freeway Suite 402-175
Rosenberg, TX 77471
+1(346) 800-1651
support@petgishi.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Downloaded digital products is exempt from being returned.

 

Refunds (if applicable)
We have a limited, 100% money-back guarantee on all of our products. If at any point you would like a refund for any reason, please let us know.

To receive the refund of your purchase price (including any taxes or shipping that were paid), we do require a receipt or proof of purchase (the order/invoice number along with amount, date of purchase, and verification of your payment information is required).

Once we have verified your purchase, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Late or missing refunds (if applicable)
If you do not receive your refund within the 10 day time period, please check with your bank and/or credit card company to see if they are processing it. It may take some time before your refund is officially posted, after we process the refund on our end.

If you’ve done all of this and you still have not received your refund, please contact us at support@petgishi.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@petgishi.com and send your item to: 24200 Southwest Fwy Suite 402-175, Rosenberg, TX, 77471, United States.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your product, you should mail your product to: 24200 Southwest Fwy Suite 402-175, Rosenberg, TX, 77471, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.