*We are still shipping during COVID-19*
To track your package, please go to https://www.petgishi.com/track-order/
Delivery takes usually 7 to 12 days / Express Shipping 4 to 7 days. Occasionally, packages may be faced with delays beyond our control such as customs or postal delays. Also please allow 1-3 business days for your package to be dispatched from our warehouse.
Please contact us if you need help with tracking your order.
MULTIPLE ITEMS ORDERED MAY COME IN SEPARATE PACKAGES.
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! Each package will have a tracking # so you can track each item from dock to door. Most of the time, these packages will arrive on different days, sometimes a few days apart, or even a couple of weeks apart.
HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER?
Once a package is made ready to ship, it’s given a tracking number and input into our international shipping system online so you can track it from dock to door. Tracking # is usually given before the packages are picked up by the trucks and may take 3-5 days before the tracking #’s show up online to track. Just check back in 1-3 days and see if the tracking story is updated. If you don’t see a tracking story after 5 days, let us know, as we can see what’s taking place and get you more information.
If you have any questions about our shipping policies, times, or prices, feel free to contact us and we’ll do our best to explain things or even help locate your packages if you’ve been waiting for too long or lose your tracking #.
ESTIMATED DELIVERY TIME
(We work hard to make faster our shipping times, and often your package will arrive sooner than the estimated delivery time)
For Products shipped from our USA warehouse:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 4-13 Business Days |
Standard Shipping from our international warehouse:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 1-3 Weeks (Average 8 -13 Days) |
| Canada, Europe,United Kingdom | 1-3 Weeks (Average 7 -10 Days) |
| Australia, New Zealand | 1-3 Weeks (Average 7 -10 Days) |
| Mexico, Central America, South America | 2-4 Weeks |
*This doesn’t include our 1-3 days processing time.
*All Paypal pending need 10 days for verify and process
*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.